Refund policy

In the unlikely event, you receive a faulty item or a product that you have not ordered please email admin@normcore.com.au within five days of receiving your parcel.

Please use your invoice number as a reference and any contact email or phone numbers as well as photos of the item being returned, so that we can discuss the issue and return. Once we advise that a purchase may be returned we will issue you with a returns approval authorisation.

Please choose your purchase carefully as Normcore Fragrance will not be able to accept returns on sale items or if you simply change your mind.

Items being returned must be in the original condition they were sent. For example – unopened boxes, labelling and contents to be intact and in a saleable condition.

Returns must be received within 14 days from confirmation of the returns approval. Please include your invoice with your return and any refunds will be credited to the original method of payment.

Normcore Fragrance ATT: Product Returns 2/63A Second Avenue, Mount Lawley WA 6050

Once the product has been returned we will assess the goods and either replace or issue a full refund. The cost of returning the goods will also be refunded if the product is deemed faulty.